Question 1

Benefits of creating an Account before Ordering

Accepted Answer

Creating an account provides a one page reference for your order,

* Double Confirmation of Email Provided to ensure important communication
* Order History & Order Tracking
* Minimise Mailing Address input error
* Loyalty Program

For future re-order, it is just another click away..

Question 2

How can I amend my order?

Accepted Answer

Please note that you are unable to cancel or make amends to your order once it has been placed and paid.

Question 3

What is the delivery lead time?

Accepted Answer

During Peak Period (October to January), the delivery lead time is approximately 6-8 weeks.
DUring Off Peak Period (February to September), the delivery lead time is approximately 4-6 weeks

Question 4

My Child's Name is Longer than the allowed spaces

Accepted Answer

Leave a note with us during VIEW CART (before Checkout), indicating your child full name and we will try our best to squeeze it in. If we can't, we will email you.

Question 5

Can I self collect or collect from school?

Accepted Answer

No, we don't have self collect option.

During peak period, and to ensure faster delivery, our orders are sent via Singpost to your House Letterbox, directly from our local manufacturing plant (not from Hong Lim)

Adoption of 3rd Party Logistics serves as a confirmation of mail sent (via tracking number provided) .

If the option of "school collection" is available, it will be shown during check-out.

Question 6

Tracking number show invalid on the courier website?

Accepted Answer

We normally mail our package via SingPost.

When a tracking number yields no results or shows up as invalid on the courier's website, it is most likely that the courier needs some time to key the item into their tracking system. Please wait for 1-2 days before checking again.

Question 7

I DID NOT receive my nametags!

Accepted Answer

Before contacting us, please check with your family members or helpers whether did anyone receive a white envelope (see picture below). We have found via many enquiries that the envelope was tucked somewhere with other junk mails.

Next, please check your email for a tracking number provided by us (including your junk mail). If you cannot find, consider registering an account with us, using the email inserted during nametags purchase.  If all is in place, our system will auto-link your order to your newly created account and you will be able to track the status of your order.

If nothing is found, Pls contact us via email (nametags@stitchwerkz.sg) or Whatsapp as we might have receive a returned mail.

In the event of an unsuccessful delivery (ie: wrong address provided by you), you will be notified by us and a delivery fee will be charge again.

Question 8

My Neighbour/ Friend order later, why did they receive earlier?

Accepted Answer

Our Production schedule is arranged via Order Batching & Nametag Color.

We agree such situation happens during batch cut-off and production colour run-time, which is unavoidable.

We aim to meet the production lead time of 4-8weeks during peak periods.

Question 9

My Neighbour / Friend also did not receive their Orders.

Accepted Answer

We appreciate if you can help advice your neighbour or friend to read through this FAQ segment.
If there is any undesirable situation, kindly advice them to contact us directly.

We apologize that we are unable to answer "on-behalf" enquires.

Question 10

if all fails...

Accepted Answer

If after going through the FAQ segments and you really need help, please whatspp us by scanning the below QR code. You will need to provide details such as your order number, your name, your mobile number (if different from your order).

In situation you are unable, we will ask more information from you.

We need to be ascertain that you are the actual  person making the order before we engage in providing the order details.

If your enquiries are something found on this FAQ, we will only advise and direct you to check this FAQ again.

Sending Whatsapp message has a faster response time than Email. 
This number is only catered to messaging only.